CraftFormBuild NPS Surveys That Reveal What Customers Really Think
Create NPS surveys with follow-up questions using CraftForm. Track your Net Promoter Score over time — free forever, unlimited responses.
Net Promoter Score is the single most predictive metric of customer loyalty and business growth. CraftForm gives you a dedicated NPS survey builder with a 0-10 scale, automatic promoter/passive/detractor segmentation, and conditional follow-up questions that dig into the 'why' behind every score.
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Frequently asked questions
What is a good NPS score?
Any score above 0 is positive. Scores of 50+ are excellent. World-class companies like Apple score 70+.
How often should I run an NPS survey?
Most companies send NPS surveys quarterly or triggered by specific events (after a purchase, after 30 days of usage).
Can I ask follow-up questions based on the NPS score?
Yes. Set up conditional logic to ask different follow-up questions to Promoters (9-10), Passives (7-8), and Detractors (0-6).
Can I track NPS over time?
Yes. CraftForm's analytics dashboard shows NPS trends over any time period.
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