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Collect Product Feedback That Actually Improves Your Product

Build conversational feedback forms with CraftForm. NPS, CSAT, open-ended questions, and real-time analytics — all free.

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Generic feedback forms get generic answers. CraftForm's conversational feedback forms ask the right question at the right time, with branching logic that digs deeper based on a respondent's initial answer. Get actionable insights instead of meaningless averages.

Everything included — free

NPS and CSAT question types built in

Follow-up questions based on rating

Anonymous feedback option

Sentiment tagging (PRO)

Slack and email notifications per response

Weekly digest of feedback trends

Who uses this form type

→SaaS products collecting feature feedback

→E-commerce post-purchase surveys

→Event feedback after conferences or webinars

→Service businesses measuring client satisfaction

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Frequently asked questions

What is NPS and does CraftForm support it?

NPS (Net Promoter Score) asks 'how likely are you to recommend us?' on a 0-10 scale. CraftForm has a native NPS block type.

Can I follow up with unhappy customers?

Yes. Set up a conditional question that only shows after a low rating — and add a text field to capture the reason.

How do I track feedback trends over time?

Your CraftForm analytics dashboard shows response trends, average ratings, and top-mentioned themes.

Can I embed the feedback form in my app?

Yes. Use the embed code to add the form anywhere on your website or app.

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