CraftFormCustomer Satisfaction Surveys That Drive Action
Build CSAT surveys with CraftForm. Rating scales, open-ended follow-ups, and real-time dashboards — free forever, unlimited responses.
Customer satisfaction surveys (CSAT) are the fastest way to identify service failures and product gaps before they become churn. CraftForm gives you a CSAT survey builder with rating scales, conditional follow-ups, and a real-time dashboard — so you can act on feedback immediately.
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Frequently asked questions
What's the difference between CSAT and NPS?
CSAT measures satisfaction with a specific interaction. NPS measures overall loyalty and likelihood to recommend.
When should I send a CSAT survey?
Immediately after a customer interaction — after a support ticket closes, after delivery, or after onboarding.
Can I get alerted when a customer is unhappy?
Yes. Set up a notification that triggers when a rating is below 3 — so you can follow up immediately.
How long should a CSAT survey be?
1-3 questions. One rating question + one optional open-ended follow-up is the proven format.
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